Customer service - webshop
At ABC Industrigummi we are committed to good customer service and always strive to give you the best.
Are you unsure about which spare part you need, or are you considering buying a used conveyor? We are ready to help you find the right solution.
We also guide you in terms of delivery times and installation options, so you know exactly what to expect. Contact us by phone or email – we are here to ensure you get the best experience.
📞 Call +45 57 53 70 01 or send an e-mail at support@abc-industrigummi.dk.
Find answers to the most common questions here
If you are unsure which spare part is right for your conveyor system, you can send us pictures or specifications at support@abc-industrigummi.dk. Our experts will help you find the right part to avoid ordering the wrong part.
Yes, we often have used conveyors and associated spare parts in stock. Find our entire used market here.
We ensure fast and safe delivery via our logistics partners: PostNord and Esbjerg Gods. Delivery time depends on stock status and destination, but we always inform you of the expected delivery time when ordering.
Yes, we offer professional installation and maintenance of conveyor belts and conveyors. Our technicians ensure correct installation, so that your system runs optimally from day one. However, our goal is to educate all our webshop customers in installing the products themselves.
You are always welcome to contact us at support@abc-industrigummi.dk if you have any questions after your purchase. We provide support both before, during and after delivery, so you always have a reliable partner in ABC Industrigummi.
We accept the following payment methods:
- Credit card (Visa, Mastercard)
- MobilePay
- Bank transfer
- EAN invoicing (only for public companies)
If you wish to change or cancel your order, please contact us as soon as possible at support@abc-industrigummi.dk or by phone +45 57 53 70 01. However, we cannot guarantee that changes are possible if the order has already been shipped.
Delivery time depends on the product’s stock status and your location. Typical delivery time is 1-5 business days for in-stock items. Special items may take longer.
Yes, you can select “Pickup” at checkout and pick up your order at our warehouse:
ABC Industrigummi
Kværkebyvej 30-32
4100 Ringsted
You will receive an email when your order is ready for pickup. If you order before 12:00 Monday to Friday, your order will be ready by 3:00 PM the same day.
Yes, we deliver abroad. Contact us for more information about shipping prices and delivery times.
If you wish to return an item, please contact us within 14 days of receipt. The item must be returned in its original packaging and unused condition. Fill out our return form and send the item to:
ABC Industrigummi
Kværkebyvej 30-32
4100 Ringsted
If you have received a defective or incorrect item, please contact us with pictures and a description of the problem at support@abc-industrigummi.dk. We will quickly find a solution for you.
Yes, custom-made products and items that are cut to measure cannot be returned unless there is a defect in the product.
Yes, all the products that you can see on the webshop and that are indicated with a positive inventory are in stock.
Yes, we can provide a range of special products. Contact us with your requirements and we will investigate the options for you.
No, you can shop as a guest, but we recommend creating an account to access faster checkout, order history, and invoices.
Click “Forgot Password” on the login page and follow the instructions to reset your password.
